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Outsourcing VoIP technology

 

Service providers using VoIP technology are very interested in creating a business model that provides return on investment (ROI)even through growth stages. Ultimately, this means there are two requirements: (i) full facilities control and (ii) incremental cost model that grows with you - 'on demand'.

 

As you plan to roll out VoIP services you face a fundamental decision: either to invest heavily in VoIP infrastructure, VoIP engineering personnel (OPEX) and systems integration or to become a reseller. Both have clear advantages and disadvantages, but often neither is ideal.

 

VoIP Logic offers carriers and service providers a Managed Services approach to a VoIP launch which puts control and flexibility in the handof the provider without heavy upfront capitalization and backed by a 24/7 hour support engineering organization, extensive deployment experienceand training resources.

 

VoIP Logic, thanks to its award-winning Cortex® OSS middleware, offers flexible launch options.

 

The table below provides a comparison of the different approaches to launching a VoIP service and how VoIP Logic is unique:

Reseller VoIP Logic Facilities Based

Advantages:

  • Rapid deployment
  • Low startup costs
  • Tested formula-driven solution
  • Single source of support

Disadvantages:

  • Limited selection of marketing packages
  • Limited ability to customize/differentiate
  • Supplier may offer competitive retail offering
  • No ownership of customer data
  • No choice of origination/termination suppliers
  • Limited economies of scale
  • No monetization of breakage
  • Limited reporting
  • Limited visibility for troubleshooting

 Advantages:
  • Cortex® OSS web portals
  • Cortex® OSS web services API
  • Rapid deployment
  • Low startup costs
  • Lower technology risk with proven, scalable systems
  • Ability to customize service offering
  • Ability to choose origination/termination/CPE vendors
  • Full access to systems for troubleshooting
  • Customized reporting and billing
  • Predictable system cost structure
  • Experienced team of support engineers
  • Ownership of customer data

Advantages:

  • Full control and network visibility
  • Full flexibility to customize service offering and add-ons
  • Ability to choose origination/termination/CPE vendors
  • Increasing returns to scale
  • Full reporting

 

Disadvantages

  • High upfront capital expenditure
  • Long timeframe to launch, high hidden costs
  • Potential dependence on single supplier
  • Risk of system not functioning/scaling
  • High ongoing operations cost
  • Risk of skilled engineers leaving
  • Risk of system obselecense

 
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