Disaster Recovery, Redundancy and Resiliency

The ability to keep telephone systems operating in the event of a service impairment or a catastrophic event is one of the chief selling points for Hosted Voice over IP (VoIP) technology.  Enterprises and their End-user customers are increasingly expecting business continuity as a feature of next generation communications systems – basically, looking for ways to continue their business uninterrupted in the event of an issue with any location. Conditions such as power failures, access facility failures, network failures and devastating weather patterns – notably flooding – cannot be gracefully handled by a premise-based PBX, since it (or the Access connections to it) may not be functioning during the disaster or outage condition.

Figure 1: VoIP Logic core Infrastructure visualization

VL Network Diagram No PoP

VoIP Logic’s Platform-as-a-Service (PaaS) architecture includes numerous points and levels of disaster or outage protection that allow for graceful recovery with, and in most cases, without human intervention whether the Enterprise still has their PBX or Key System on premises or if they have now converted to a Hosted PBX offering. There are recovery options at each level of platform device, network connection and within the specific applications used for telephony service delivery and availability under any condition.

 Disaster Recovery and Resiliency Options

VoIP Logic’s PaaS Platform combines integrated resiliency options, as well as the ability for Service Provider Partners (SPPs), to further extend protections through our SIP Trunking and Hosted PBX offerings. There are a broad array of Resiliency, Redundancy and Disaster Recovery options to meet every customer need from core platform support to end user device availability.

Figure 2: VoIP Logic Network Resiliency visualization

VL Network Diagram 2 No PoP


Platform Resiliency and Redundancy

– Hardware: VoIP Logic uses redundant hardware in active standby mode for all of the core platform components offered as part of the PaaS offering as well as remote hardware redundancy.

– Geographic: VoIP Logic runs all core platform components with geographic redundancy. VoIP Logic Points of Presence include: New York, Los Angeles and Tampa Bay for Hosted PBX infrastructure.

– Network: There are three levels of protection required for high availability network redundancy.  VoIP Logic provides all three and has options to further extend network resiliency, based on the SPP requirements.

Application Resiliency and Disaster Recovery

– Hosted PBX: Hosted PBX provide the greatest versatility in Resiliency and Disaster Recovery, by adding features such as Forward, Hunt Groups, Mobility and Unified Communications to our Core Infrastructure in insure that a call will always be started and completed.

– Feature SIP Trunking: Feature SIP Trunking provides assurances against service interruption by adding Disaster Recovery and Real time ‘Out of Service’ porting solutions to redirect incoming calls to destination of customer’s choice as needed.

– Advanced SIP Trunking: Advanced Peering Routing Platform supports disaster recovery through direction modification of SIP Trunks using sophisticated rerouting protocols.

For more information on our various Resiliency, Redundancy and Disaster Recovery options, please review additional detail on the VoIP Logic Disaster Recovery Data Sheet, along with more detailed information at the VoIP Logic Service Providers Portal. Additional Product specific information can be found at our Hosted PBX and SIP Trunking/Peering Websites. You can also contact your VoIP Logic Account Manager or complete the VoIP Logic contact request at: http://www.voiplogic.com/us/contact-us/.