VoIP Industry Newsletter: Volume 1: Issue 1

Oct 2008

Q&A with Brian Skidmore, VP Sales, OneStream Networks

Please tell us about OneStream and its products and services:
OneStream Networks is a managed IP services provider specializing in nationwide enterprise-grade IP communications for mid-market businesses and resellers. OneStream offers end-to-end enterprise-grade communications and powerful ROI to customers through Smart Business Solutions, a comprehensive suite of on-demand network and outsourced IP telephony services delivered and managed via OneStream's national private Quality of Service (QoS)-enabled IP network and complemented by LAN, security and business continuity technical expertise.

Specifically, the company delivers the benefits of converged networks and IP communications through a comprehensive value proposition, recognizing that every customer is unique. OneStream uses a professional services approach to fully understand customer business needs and goals, and then collaboratively creates the optimal IP migration strategy. OneStream ensures a solution that is firmly aligned with the strategic, technical and financial goals of each customer, creating maximum total cost of ownership (TCO) benefit.

If you had to single out four or five "nuggets" on OneStream, what would they be?

1. OneStream was one of the first national providers to offer enterprise-grade voice and data communications over a private, fully-managed IP backbone.
2. OneStream guarantees its hosted IP telephony solutions with a money-back guarantee.
3. The average customer solutions help consolidate multiple services and networks. The average customer also replaces 4 to 7 vendors/partners while improving functionality and decreasing costs.
4. OneStream's best-practices approach to solutions and customer support have resulted in a 98% customer satisfaction rate.

What does VoIP Logic do for you and your company?
VoIP Logic is one of OneStream Networks' key technology partners, providing the integration middleware, supplemental technical support and applications development that enables us to stay on the leading edge of enterprise-grade hosted VoIP and unified communications services. We chose to work with VoIP Logic due to their unique ability to deliver best-in-class applications and services, like Cortex OSS, in an on-demand model that supports our business growth while limiting our capital expenditures. By combining the go-to-market benefits of the managed services model with the reliability of global support and world-class developers, VoIP Logic was and is a clear choice for us as a partner.

What unique features of VoIP Logic's model help OneStream Networks?
Over the past year, VoIP Logic has proven itself a very reliable partner for OneStream. Through their managed service model, the company was able to exceed our expectations for delivery of a powerful set of operational management tools and applications. One example is Cortex. The availability of Cortex gives us consolidated access to our multiple platforms and systems, enabling streamlined provisioning, billing management, live call monitoring and peer monitoring. These tools are key components of OneStream's Service Excellence Program and help drive and support our world-class service delivery and exceptional customer retention.

How has your business done in the past year?
One Stream continues to be a leader in the enterprise IP telephony space, using an end-to-end managed IP services and QoS network model to drive stunning growth in mid-market accounts across all verticals. We are excited to see increasing success in larger accounts where the complexities and limitations of legacy voice and data networks are suppressing growth and innovation. Businesses are quickly realizing that outsourcing communications is the best way to enable productivity, re-focus on core competencies, and reduce the operational and financial burdens of traditional multi-vendor and multi-system communications environments. We fully expect that, as a key business enabler, OneStream Networks will continue to experience tremendous growth and success in all markets.

OneStream Networks
Rochester, New York
www.onestreamnetworks.com
Customer Since: Q2 2007
Service: Hosted PBX

  Next>>