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VoIP Logic’s hosted and managed Sylantro feature server is comprised of four (4) parts:
· Core Feature Server and WebApp
· Iperia voicemail and autoattendant add-on
· Cortex®: Sylantro integration (Cortex®: Iperia integration)
· VoIP Logic Training, Deployment, Engineering and Support.
The following is a brief explanation of each part of VoIP Logic’s hosted and managed Sylantro system:
Sylantro core technology:
Iperia:
- Unified Messaging - voicemail, email with fax capabilities
- Advanced Auto-Attendant management system
- Sylantro pre-integration
- Cortex pre-integration
- Leading VoIP Messaging systems manufacturer
Cortex®:
- Easy API programming integration to multiple VoIP sub-systems
- Web portals for self-care across range of best-of-breed manufacturers
- Expanding list ofpre-built modules for VoIP Service Providers
- Cortex development team for additional professional services
VoIP Training, Deployment, Engineering and Support
- VoIP Logic provides a specific Sylantro/Iperia training agenda.
- VoIP Logic hosts Sylantro/Iperia at Telx in New York.
- VoIP Logic provides all options for network interconnectivity: MPLS, Tier 1 Internet, direct.
- VoIP Logic has an AS number for intelligent IP routing
- Public IP Addresses: Service provider will be assigned public IP addresses from VoIP Logic as required
- VoIP Logic Technical Support Engineering governed by Service Level Agreements and standard (documented) operational procedures.
- VoIP Logic has a standard four (4) level escalation list and each account has both an assigned account manager for on-going engineering and commercial questions.
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