About Us FAQFrequently Asked Questions about VoIP LogicIf you have additional questions you would like answered please email us at sales@voiplogic.com
GENERAL What are VoIP Managed Services as offered by VoIP Logic? VoIP Logic offers carriers and service providers use of recognized best-of-breed VoIP and next-gen communications systems in a hosted/managed environment at one of our POP locations around the world. VoIP Logic manages the equipment, sub-systems, power, cabling and monitoring for the service provider.
Why does VoIP Logic provide professional services? VoIP services are complex to launch and can require telecom engineering and software integration expertise. VoIP Logic has a staff of experienced VoIP engineers and software engineers that are able to help design and deploy VoIP services around the world.
How long does it typically take to start offering services via one of the VoIP Logic's managed services platforms from a consummated sale to active launch? This is affected by the level of customization required and the extent of professional services necessary. On a 'generic' deployment without 3rd party vendor intervals - turnups range from a day to a week. A deployment including training, configuration assistance and some customization averages four to eight weeks.
Do I have to use 100% of VoIP Logic’s infrastructure or can I use network elements that are in place on my network? The choice is yours. VoIP Logic has designed, tested and deployed its infrastructure elements to work with each other or they can be broken down into individual (a la carte) systems that then can be linked to your infrastructure elements.
Tell me more about Cortex OSS. Cortex is middleware that has an ever increasing list of integration modules allowing easy provisioning and billing of VoIP and next-gen services. Carriers and service providers can establish easy-to-use customer service, reseller and agent and end-user portals in a web portal. See our general information and our Cortex FAQ for more information.
FEATURES Do I have to use VoIP Logic for origination and termination of my VoIP traffic? No, VoIP Logic does not offer these services. Unlike many private label, reseller and/or white label programs, we feel this is a decision best left to carriers and service provider. Instead we suggest you very carefully choose you access and egress network providers to optimize quality. We focus on infrastructure.
Do I have to use Cortex when deploying VoIP Logic’s solutions? No. All of our systems can be managed using their native portals; however most of our customers using more than one of our infrastructure elements have found that Cortex brings a level of simplicity, a common interface and the sophistication of multi-system integration you can't get from the native platforms alone.
Can I maintain my own billing platform when using VoIP Logic’s solution? Yes, you can pick and choose which infrastructure elements you wish to deploy from VoIP Logic. While we have developed Qbill to interoperate with our managed services platforms at the request of carriers and service providers through the years, you can use your legacy billing platform or have your platform integrated with Cortex for a unified interface.
How do I get the billing information from VoIP Logic to my billing platform? Depending on interconnect factors, we can push or pull a flat file, or in some cases, even push directly to your billing database. These distinctions are a matter of system interaction capabilities. Contact us to discuss your options.
Does VoIP Logic support Voice Mail to E-mail and MWI (Message Waiting Indicator)? Yes, since VoIP Logic only deploys best of breed technology we are committed to bring our customers the applications and features that they expect and demand.
Can VoIP Logic provide E911 services? Yes, while we actively encourage carriers and service providers to source their own E911 services, we have integrate E911 into Cortex OSS for ease of use and provisioning.
What are the most commonly requested Cortex OSS integrations projects for a Class 5 enterprise or consumer deployment? Billing, payment processing, E911, DIDs.
TECHNICAL What protocols do you support for your hosted Class 5 VoIP application? VoIP Logic fully supports SIP, MGCP, H.323 and SCCP (Cisco Skinny).
What codecs do you support for your hosted Class 5 VoIP application? We support all codecs from the routing prospectus, however some of VoIP Logic’s network elements require G.711 for their media streams (i.e. Voice Mail)
Do you support T.38 faxing? Yes, as long as both the CPE and the terminating gateway support it.
How do I keep as much of the media traffic from my customers on my network? There are several ways VoIP Logic can help our customers design to overcome this problem. However, there is no right or wrong answer. Our experienced engineering team works with each carrier or service provider to design a solution that fits their needs.
What are my options for interconnecting to VoIP Logic’s POPs? There are a few ways our customers interconnect with us. They can either use the public Internet, MPLS, another form of managed IP or private line. It all comes down to the level of QoS our customers wish to maintain.
Can I use any CPE (i.e. Soft phone, IP phone, or ATA) when using VoIP Logic’s infrastructure? Yes, however VoIP Logic does not guarantee that all features will work with all CPEs. VoIP Logic maintains a matrix of approved devices that will work with our infrastructure elements. If you chose to use a non-standard device we are committed to help you determine if it will support the features you are offering to your end users. |