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VoIP Logic’s Managed Services Genband system is comprised of four (4) parts:
· MSX/SBC: Call Processing Platform
· Route Manager: Routing and Reporting Platform
· Cortex® OSS: CDR Manager
· VoIP Logic SmartCare Professional Services: Training, Deployment, Engineering and Support
The following is a brief explanation of each part of VoIP Logic’s Managed Services Genband S3 system:
MSX/SBC:
- Media Routing, Topology Hiding, VoIP Firewall
- Call Admission Control - allows stateful monitoring of live calls which means your system is aware of how many calls are live on an endpoint and can make logical decisions in wholesale call routing.
- Stateful Call Migration - works seamlessly with a standby server for graceful migration of calls without dropping any.
- The MSX supports the following protocols: SIP, H.323 & SIP-T. Protocol inter-working supported
- Many advantages of a stand-alone vs. a partitioned MSX. Click here for more info.
- Stand-alone can support up to 1M route choices (up to 2M in Q4 2007 4.3 release). No limit to end point creation, vendor interconnects – only limitation is by ‘on demand’ v-port capacity requested.
- Session Routing – Least Cost Routing, Routing by ANI, DNIS, Trunk Group, Matched Digits, etc.
Route Manager:
Cortex OSS:
- CDR Manager
- The Cortex CDR Manager provides
- raw Genband S3 CDRs (completed and uncompleted)
- duration in seconds (raw)
- rounded durations (in minutes)
- Average Length Of Call (ALOC)
- Answer Seizure Ratio (ASR)
- basic reporting
- exportability to MS Excel.
- Access permissions assignable per:
- carrier
- endpoint
- vendor
- customer
- **Service Providers can give access to raw CDRs pertaining to an individual terminating or originating partner through a real-time web portal. This has been a high-demand feature.**
VoIP Logic SmartCare Training, Deployment, Engineering and Support
- VoIP Logic provides a specific Genband S3 training agenda.
- VoIP Logic operates seven (7)collocation facilities at telecom hub facilities around the world. Your MSX will be hosted at the facility of your selection.
- VoIP Logic provides monitored Tier 1 or Tier 1 re-sale Internet IP bandwidth at each location.
- Public IP Addresses: Service provider will be assigned multiple public IP addresses from VoIP Logic.
- VoIP Logic Technical Engineering Support is governed by Service Level Agreements and standard (documented) operational procedures.
- VoIP Logic has a standard four (4) level escalation list and each account has both an assigned account manager for on-going engineering and commercial questions.
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