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VoIP Logic’s Managed Services NextPoint system is comprised of four (4) parts:
· MSX/SBC: Call Processing Platform
· RSM (previously IVMS): Reporting and Provisioning Platform
· Cortex® OSS: CDR Manager and Wholesale Billing
· VoIP Logic Professional Services: Training, Deployment, Engineering and Support
The following is a brief explanation of each part of VoIP Logic’s Managed Services NextPoint system:
MSX/SBC:
- Media Routing, Topology Hiding, VoIP Firewall
- Call Admission Control - allows stateful monitoring of live calls which means your system is aware of how many calls are live on an endpoint and can make logical decisions in wholesale call routing.
- Stateful Call Migration - works seamlessly with a standby server for graceful migration of calls without dropping any.
- The MSX supports the following protocols: SIP, H.323 & SIP-T. Protocol inter-working supported
- Many advantages of a stand-alone vs. a partitioned MSX. Click here for more info.
- Stand-alone can support up to 1M route choices (up to 2M in Q4 2007 4.3 release). No limit to end point creation, vendor interconnects – only limitation is by ‘on demand’ v-port capacity requested.
- Session Routing – Least Cost Routing, Routing by ANI, DNIS, Trunk Group, Matched Digits, etc.
RSM (formerly IVMS):
The RSM/IVMS allows the service providers to access their switch on the web and create their endpoints, calling plans, LCR, generate engineering reports, business and profit reports. The following explains some of the features of the RSM/IVMS.
- Reporting – Session Analytics:
- Engineering
- Business And Profitability
- Customized Reports
- Alarms (available on a stand-alone IVMS/RSM):
CDRs generated on the MSX trigger log alarms based on the traffic patterns detected as compared to specific user configurable alarming parameters. CDR alarms can be viewed, added/removed, enabled/disabled and updated. The CDR Alarms page provides a listing of current alarms.
- LCR:
The RSM/IVMS generates Least Cost Routing (LCR) routing plans based on carrier rate information imported into the system. These routes can be applied to the MSX in real-time to change the routing.
- System Management:
Service Providers can create various users with distinct privileges to access their partition.
Cortex OSS:
- CDR Manager
- The Cortex CDR Manager provides
- raw NextPoint CDRs (completed and uncompleted)
- duration in seconds (raw)
- rounded durations (in minutes)
- Average Length Of Call (ALOC)
- Answer Seizure Ratio (ASR)
- basic reporting
- exportability to MS Excel.
- Access permissions assignable per:
- carrier
- endpoint
- vendor
- customer
- **Service Providers can give access to raw CDRs pertaining to an individual terminating or originating partner through a real-time web portal. This has been a high-demand feature.**
- Wholesale Billing
- Cortex provides a wholesale billing module that allows
- re-rating
- profitability reporting
- prevents unauthorized access to call processing systems
- Separate server
- Separate login credentials
- collects call detail records (CDR)
- maintains customer balances
- generates invoices
- Monitors profitability of routes and gateways
- Has a flexible rate input system
- Permits flexible role assignment
- Permits customized access to information
- Allows fault detection
- Provides a wizard for creating customized
- monitoring graphs
- monitoring reports
- Email Alerting
- Single Cortex OSS Login
VoIP Training, Deployment, Engineering and Support
- VoIP Logic provides a specific NextPoint training agenda.
- VoIP Logic operates seven (7)collocation facilities at telecom hub facilities around the world. Your MSX will be hosted at the facility of your selection.
- VoIP Logic provides monitored Tier 1 or Tier 1 re-sale Internet IP bandwidth at each location.
- Public IP Addresses: Service provider will be assigned multiple public IP addresses from VoIP Logic.
- VoIP Logic Technical Engineering Support is governed by Service Level Agreements and standard (documented) operational procedures.
- VoIP Logic has a standard four (4) level escalation list and each account has both an assigned account manager for on-going engineering and commercial questions.
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