VoIP Logic Blog

IP Voice Calling Apps Threaten to Remove all Calling Fees

A crop of new mobile-calling apps is, essentially, trying to MacGyver toll-less calling by allowing mobile phone data users to make calls which are intelligently routed over GSM, mobile data (3G and 4G) and land-based IP networks, allowing for domestic — and critically — international calling at the standard local rates in the terminating jurisdiction.

Level 3’s Sunsetting of Legacy TDM Services Heralds Major Shift to IP

A variety of factors show an acceleration of the evolution of telecom infrastructure from TDM to all-IP, including quite notably the news in early June that Level 3 Communications, a Tier 1 Provider, has requested that the FCC allow it to phase out certain elements of its legacy voice services in the Portland, OR metropolitan area. This is a significant milestone because of the critical role that Level 3 plays in the nation’s core communications infrastructure and as a provider of IP and other utilities to medium-to-large Service Providers in the US and around the world. It also serves as a warning to Service Providers that it’s time for an upgrade, either through investment in IP capable infrastructure or by switching to an IP-based, hosted solution.

Thoughts on Twilio IPO, Part II

The success of Twilio’s business model illustrates the extent to which integrations between applications and communications infrastructure — driven in large part by consumer demands for interoperability between the telecommunications and digital ecosystems — have become an essential part of the value proposition of many companies, particularly those whose core business relies in some part on communications. What does this new kind of demand for integrations mean for Service Providers?

Managing Millennials’ Expectations for Business Communications

As the Millennial cohort becomes the most significant demographic in the workforce, Service Providers must examine their offerings to ensure that they address Millennials’ tech savvy while retaining those services whose proven value and reliability appeals to older generations.

Thoughts on the Twilio IPO: UCaaS Competitive Advantage is Built Not Bought

The key to establishing and maintaining competitive advantage for organizations throughout the economy today is a differentiated customer experience that “delights” the end user. In order to provide the services that consumers demand, organizations are increasingly “building” them, since pre-developed software just doesn’t offer the bespoke tailoring to the end user that is necessary for success. What does this mean for telecom Service Providers?

Call Analytics: Adding Business Intelligence to Hosted VoIP

Many VoIP telephony service providers now offer some degree of call metadata analysis through their hosted platforms while other (specialized) firms specialize in mining metadata to extract actionable marketing intelligence. Each level of analysis provides value to the end user in different ways, and every Service Provider should be aware of the differences. This blog post will outline the distinction between these two general levels of analysis — at the platform or software level and the specialized firm level — and describe their benefits and some services provided by leading analytics firms.


Although not likely to be a game changer for manufacturers hoping to boost flagging sales, Android desk phones nevertheless provide interesting functionality and possibilities for business users, and Service Providers adopting them as CPE should be aware of their potential to add value to Unified Communications systems.